RETURN REQUEST AND REFUND POLICYIf you purchased a product from us via our listing on authorized retail marketplaces, but did not receive the product, the product was damaged at the time of delivery, or the product was missing components, but was not damaged, return to the website of the respective retail marketplace to request a replacement or refund.Conditions To Qualify For Refund
To return a product and receive a refund, the returned product must meet the following conditions:
• Product must be purchased from us via our authorized marketplace
• Product must not be scratched, bent, pierced, wet, soiled or damaged in anyway
• Product must be returned with all components including game box and all cards
• Product must be in resalable condition if the external wrapper has been taken off
• Product must be returned within 30 days of the purchase date
• Replacement or refund will be issued after the returned product is receivedPRODUCT NOT PURCHASED FROM US
Currently, we do not authorize any other entity to sell our products and as such, we are not able to provide resolution for products that were not purchased from us. However, if you did not purchase the product from us, but able to provide purchase details that include the seller contact information, proof of purchase, and other supporting details, we may try to contact the seller to assist you in getting a resolution. In this case, we will not ask for payment details. If we decide to get involve, our efforts will be limited only to getting the seller to agree to provide a resolution. We do not guarantee our involvement, a resolution, or an outcome that will satisfy you. We do not accept liability or accountability for our involvement, resolution, or any outcome.RETAIL MARKETPLACE LISTING
We, COOL STRIKES CRAB, is the only authorized seller of our product that is listed for sale and purchase from our us via Amazon.com and ebay.com.
Important: We do not authorize any other entity to sell our product and will not provide refund or replacement for products that were not purchased from us via our listing on the indicated marketplaces.RETURN POLICY
Amazon.com: Purchases made from us via our listing on Amazon.com, fall under Amazon's Return Policy. Click Amazon.com Return Policy to learn more or copy and paste the link below into your browser.https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7ebay.com

PRIVACY POLICYDEFINITION OF TERMS IN OUR PRIVACY POLICY
Our Privacy Policy defines the manner by which COOL STRIKES CRAB LLC., through our resources and services may collect, utilize, and disclose personal information of visitors who access, interact with, and utilize our resources and services. The terms “we, us, our, coolstrikescrab.com, and our website” represent COOL STRIKES CRAB LLC. The terms “you and your” represent the visitor or customer who access, interact with, and utilize our resources. The term “resources”represents the channels and mechanisms that we use to collect information about you, interact with you, and provide services to you such as authorized retail marketplaces, social, technology & communication, and other services. The term “services” represents the channels that we make available for you to make purchases from us and to bi-directionally communicate with us, such as authorized retail marketplaces, social, technology & communication, and other services. The term “personal information or data” represents information that may be collected and used to identify you, services provided to you, resources accessed by you, interacted with, or utilized by you. The term "cookies" represents the use of cookies and similar technology to collect data about you in accordance with our operational practices. The term “channel” represents third party providers including retail marketplaces, social media, technology & communication providers, and other vendors who provide resources and services to us for the purpose of maintaining and ensuring our effective operation, compliance with our operational practices and all applicable legal and regulatory requirements.DISCLAIMER TO OUR PRIVACY POLICY
Carefully read and understand our Privacy Policy. You understand, agree, and accept that by accessing, interacting, and utilizing our resources and services in any manner, under any intent, and for any duration, whether intentionally or unintentionally, we may collect, utilize, and make disclosure of your personal information for the purpose of ensuring our effective operation and delivering products and services to you as defined by our Privacy Policy. We reserve the right to make changes to our Privacy Policy and at our discretion and without notice to you. We will post the current version of our Privacy Policy on our website. If you do not understand, agree, or accept our Privacy Policy in its entirety, please do not access, interact with, or utilize our resources and services.HOW WE MAY COLLECT YOUR INFORMATION
We may collect your personal information from a variety of sources based on how you access, interact with, and utilize our resources and services. Also, we may collect your personal information from our channels when necessary and relevant to our operation. Personal information that we collect about you may be used to provide services to you, communicate with you and our channels, and ensure enforcement of, protection of, and compliance with our operational practices, all applicable legal and regulatory requirements, and to protect your rights to safe use and privacy. In all efforts to protect us, you, other visitors, and users of our resources and services, you understand, agree, and accept to not conduct malicious activities while having access to, utilizing, and interacting with our resources and services. At any time, if we discover that we are in possession of personal information about you that is not relevant to us or your access to, interaction with, or utilization of our resources and services, we will promptly and safely discard such information.INFORMATION OR DATA THAT WE MAY COLLECT DIRECTLY FROM YOU
Personal information that you directly submit to us via our resources, services, and channels may include:
Contact Details: full name, contact address, phone number, email address.
Order Details: full name, billing address, shipping address, email address, phone number, payment information.
Shopping Details: purchased products, invoices, viewed products, shopping cart products, saved products, and wishlist products.
Account Details: full name, username, user ID, password, and security questions and answer.
Customer Support Detail: information provided by you via our resources, services, communication forms and information that is collected about you from our channels.INFORMATION THAT WE MAY COLLECT VIA COOKIES AND SIMILAR TECHNOLOGY
Data that we may collect about you with the use of cookies and similar technology may include information about how you access, interact with, and utilize our resources and services, your account information, device used to access, interact with, and utilize our resources and services, IP address, network connection, browser information, sources that directed you to our resources and services, destination to which you exit from your access, interaction with, and utilization of our resources and services, and other information about how you access, interact with, and utilize our resources and services. We may use cookies to monitor and analyze how you access, interact with, and utilize our resources and services, and to improve our operational practices. We may allow our channels to use cookies on our website to monitor and analyze how you access, interact with, and utilize our resources and services, and to improve our operational practices.COOKIES AND WEB BROWSER PREFERENCE
Your web browsers may automatically accept cookies by default. If you do not wish to accept cookies, you can manage your web browser preferences on your own devices. We do not accept liability or accountability for the preference of your web browser and devices that you use to access, interact with, and utilize our resources and services. Keep in mind that the preferences of your web browser and devices may affect your experience when you access, interact with, and utilize our resources and services. Blocking or not accepting cookies may not completely prevent how we or our channels collect and share information about you.INFORMATION THAT WE MAY COLLECT FROM CHANNELS
We may collect personal information about you from our channels. Our channels include vendors who provide resources and services for operating our technologies, communications, websites, social media, retail marketplaces, shipping, marketing and advertising, banking, financial institutions, surveying, and manufacturing. We do not certify the accuracy of information that we collect from any channel and we do not accept liability or accountability for the accuracy of such information.INFORMATION PROTECTION AND RETENTION
Information that we legitimately collect about you through our internal efforts, resources, services, and channels will be retained for the duration and extent to which the information is useful and needed to ensure our effective operation. Information that we collect will be safely stored and discarded at our discretion. Be advice that we cannot influence or control the mechanisms of your web browser or devices that you use to access, interact with, and utilize our websites, resources, and services and do not accept liability or accountability for security defects of your web browser or devices. While we will implement measures in attempt to protect information, be aware that security measures are not without defects and therefore we cannot guarantee that security breaches will not occur. In the event that we are aware of a security breach, we will act to promptly resolve it. ” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate information to us.HOW WE MAY UTILIZE YOUR INFORMATION
We may use or share your personal information internally and with our channels for the purpose of ensuring our effective operation. This may be to manage the resources and services that we provide for conducting retail, communication, marketing, advertising, and promotional activities, security, privacy protection, fraud prevention, operational processes improvement, and compliance with operational practices, channel policies, legal, and regulatory requirements.LINKS TO WEBSITE OF THIRD PARTIES
We may make available links to websites that are operated by our channels and other third parties and over which we do not have any control. We do not accept liability or accountability for the functionality of any channel or third party website. You understand, agree, and accept that if you use links that we provide for the purpose of accessing any channel or third party website, which in any case are not operated by us and over which we do not have any control, you are doing so at your own discretion and under no circumstances can you hold or seek to hold us liable or accountable for the outcome. You understand, agree, and accept that if you use links that we provide to access the websites of channels and other third parties, that you will immediately proceed to review their policies for privacy, security, and other terms of use as it pertains to their operations and understand that their operational practices and policies are not subjected to our influence or control.HOW WE DISCLOSE PERSONAL INFORMATION
We may make disclosure of your personal information internally and to our channels when necessary to manage, maintain, or improve our operational processes and Privacy Policy, ensure compliance with legal and regulatory requirements, provide our resources and services to you, and resolve how you access, interact with, and utilize our resources and services. We will not make disclosure of your personal information to affiliates or third parties who are not engaged in providing relevant resources or services to us or to you on our behalf, or make disclosure to third parties who are not affiliated with us. We will not use, share, trade, sell, or market your personal information to third parties, except as in the manner indicated in our policy.USAGE OF OUR RESOURCES, SERVICES, AND PRODUCTS BY CHILDREN
The products that we sell and make available for purchase from us via our channels are general use products that can be used by adults and children, however, our products are intended for purchase only by adults of 18 years of age and above and are not intended for purchase by children who are under 18 years of age. Our resources and services are intended for access, interaction, and utilization by adults of 18 years of age and above and not intended for access, interaction, and utilization by children who are under 18 years of age. We will not attempt to or intentionally collect or make disclosure of personal information about anyone who is under 18 years of age. Anyone who is under 18 years of age and wish to purchase our products must have a parent or guardian conduct the purchase transaction in its entirety and failure to do so will violate our operational practices and policies. Although our resources and services are intended for access, interaction, and utilization by individuals who are of 18 years of age and above, if we learn that we are in possession of information about anyone who is under 13 years of age, we will promptly delete the information. Parents or guardians who suspect that we have collected information about their children must notify us promptly via our contact form, so that we can identify and discard the information. We do not accept liability or accountability for the purchase of our products and the access, interaction with, and utilization of our resources and services by anyone who is under 18 years of age.RIGHTS THAT YOU MAY HAVE TO YOUR PERSONAL INFORMATION
Based on applicable laws, you may have some or all of the rights listed below as it pertains to how we collect, use, and make disclosure of your personal information. Be aware that although we will review and consider your actions and requests to exercise your right to your personal information, however, as permitted by law and in compliance with our operational practices, legal, and regulatory requirements, we may decline your requests.
Right To Know and Access: You may have a right to have access to your personal information and inquire about how we make disclosure of your personal information.
Right of Portability: You may have the right to receive a copy of the personal information we currently have about you and to request transfer of such information it to a third party. Be aware that in compliance with legal and regulatory requirements, we may provide a copy of your personal information directly to you, however, in compliance with our Privacy Policy, operational practices, and to ensure compliance with legal and regulatory requirements, we may decline your request to transfer your personal information to directly a third party.
Right to Correction or Deletion: You may have the right to request that correction or deletion be made to your personal information. Be aware that although we will review and consider your actions and requests to exercise your right to your personal information, however, as permitted by law and in compliance with our operational practices, legal, and regulatory requirements, we may decline your requests.
Right to Limit or Opt out of Use or Disclosure of Personal Information: You may have the right to limit the type of personal information that we can use or share or to not have your personal information used or shared. Currently, we do not sell or share personal information to third parties. Be aware that in the interest of ensuring our effective operation and compliance with our practices, channels policy, legal, and regulatory requirements, when necessary and as is reasonable, we may make disclosure of your personal information. Also, in the event that there is a problem, such as those resulting from sales orders, shipping, banking, contact form, sign-up form, or other problems that require the disclosure of your personal information, we will share only the information that is needed to ensure resolution.
Right to “Opt-Out” of Marketing, Advertising, and Sales: You may have the right to have your personal information not used in marketing, advertising, and promotional efforts and to not be sold to or shared with third parties. Currently, we do not sell or share personal information to third parties. Be aware that in the interest of ensuring our effective operation and compliance with our practices, channels policy, legal, and regulatory requirements, when necessary and as is reasonable, we may make disclosure of personal information. Also, in the event that there is a problem, such as those resulting from sales orders, shipping, banking, contact form, sign-up form, or other problems that require the disclosure of personal information, we will share only the information that is needed to ensure resolution.
Managing Communication Preferences: We may collect personal information when you make a purchase, submit a contact or sign-up form, and when you access, interact with, or utilize our resources and services via our website and channels’ affiliated resources and services. We may use the information to communicate sales, marketing, advertising, and promotional efforts to you. If you do not wish to participate or continue to participate in our communication efforts you may “unsubscribe” where the option is available or use our contact form to submit a request to “opt-out” of communication efforts and we will respond in accordance with our policies. If you “opt-out” of participating in our communication efforts, we will still communicate with you, when necessary, such as to address purchases, shipment, problem resolutions, and to respond to your questions.CONTACT, QUESTION, APPEAL, AND COMPLAINT
For questions or complaints about how we manage your personal information, contact us via our contact form on our website and we will promptly resolve your concerns. If you are dissatisfied with our resolution, you may submit an appeal to us for further review. After further review, if you are still dissatisfied with our resolution, you may file a complaint in accordance with applicable laws and regulations of your consumer protection agency.